Privacy Policy
Tempo helps people find venues, book sports spaces, host public games and join games. This policy explains what personal data we collect, why we collect it, who sees it and how you can exercise your rights.
1. Who we are
Tempo is the data controller for the personal data described here. Contact us at info@playtempo11.com for privacy questions or requests.
2. What we collect
| Data | Why we use it | Lawful basis |
|---|---|---|
| Name, handle, email and password credentials | Account creation, login, email verification and support | Contract |
| Phone number | Account trust, venue-owner follow-up, booking or game communication | Contract or consent, depending on use |
| Profile details and photo | Player identity, host trust, public player cards and team coordination | Consent or legitimate interest |
| Identity-verification documents | Trust and safety checks for users, hosts or venue operators | Consent, legitimate interest and fraud prevention |
| Venue-owner application details | Reviewing whether someone should manage venues on Tempo | Contract and legitimate interest |
| Venue names, addresses, photos, map coordinates and operating details | Publishing venues, showing directions, generating availability and bookings | Contract and legitimate interest |
| Bookings, games, attendance, cancellations and reports | Running the marketplace, trust scores, refunds and dispute handling | Contract and legitimate interest |
| Payment references, ledger entries and provider responses | Receipts, reconciliation, refunds, reimbursements and accounting | Contract and legal obligation |
| Device, browser and security logs | Security, debugging, fraud prevention and abuse investigation | Legitimate interest |
We do not store your full card details. Card and bank payments are handled by payment processors such as KoraPay and Flutterwave. Tempo stores payment references and status information, not your CVV or full card number.
3. What other people can see
- Players and hosts may see your public profile, name, handle, photo, game status and attendance signals.
- Hosts can see who has joined their game and whether a player is confirmed, pending or waitlisted.
- Venues can see booking information needed to honour a confirmed booking.
- Venue owners can see operational booking and game information for venues they manage.
- Admins can review user, venue, payment and trust data to operate the platform.
Your password, full payment details, private support messages and identity documents are not shown publicly.
4. Location and address lookup
Tempo may use address search, map lookup or coordinates to help create venues, show directions, suggest nearby options and reduce wrong-location bookings. If you use browser location, your browser will ask permission first.
Venue coordinates may be stored because they are part of the venue listing. Personal browser-location data is used only for the feature you request unless we clearly ask to store it.
5. Who we share data with
- Payment processors such as KoraPay and Flutterwave for payment, verification, refunds and fraud checks.
- Venues and venue owners for bookings, access and operational fulfilment.
- Hosts and players where visibility is needed to run a game.
- Map, hosting, email, storage and database providers acting as service providers.
- Regulators, courts, banks or law-enforcement bodies where legally required or needed to protect users and the platform.
We do not sell your personal data or share it with advertisers.
6. How long we keep data
- Account and profile data: until you delete your account or we close it.
- Bookings, payments and accounting records: generally 6 years.
- Identity and venue-owner review records: only as long as needed for trust, safety and legal reasons.
- Venue listings and operational history: while the venue is active and as needed for disputes or accounting.
- Waitlist or lead records: until we contact you, launch in the area or you ask us to remove them.
7. Your rights
Subject to applicable law, you can ask us to:
- Confirm whether we process your personal data
- Give you a copy of your data
- Correct inaccurate data
- Delete data where we no longer need it
- Restrict or object to certain processing
- Withdraw consent where processing depends on consent
- Provide your data in a portable format where applicable
Email info@playtempo11.com. We aim to respond within 30 days. You may also complain to the Nigeria Data Protection Commission.
8. Security
Passwords are not stored in readable form. Data is encrypted in transit. Production access is restricted. The database uses row-level security so users should only access data they are allowed to see. If a breach creates a real risk to your rights, we will notify the appropriate regulator and affected users as required.
9. Children
Tempo is intended for users aged 18 and above. If a minor participates in a game or booking, a parent or legal guardian must manage the account and consent to the use of the minor's data. If we learn that we hold a minor's data without appropriate consent, we will remove it where required.
10. Changes
If we make material changes to this policy, we will notify registered users by email or in-app notice where practical. The date above shows the current version.